Robin is the space management platform that SEO uses at both the NY and SF offices to book workspaces and conference rooms.  Robin provides staff flexibility to find and book space at the office. 

Select the link to view relevant resources:

Robin User Guide
Finding Workspace at the New York Office

Robin FAQs

I booked a workspace in Robin.  What else do I need to do?

Update your booking if your schedule changes. 

Robin daily action items:

• Check into your desk 
• Security check-in:  Bring your SEO ID and swipe in.

How long can I book the same workspace?

Up to one work week (5 days).

How far in advance can I book a workspace?

90 days.

What if someone books a workspace but doesn’t use it?

Space recapture tool:  If someone doesn’t check into a workspace within 4 hours after the start of their reservation, Robin automatically cancels the reservation so that workspace becomes available to others.

Note:  The default start time for reservations is 8am (when 55 Exchange Place opens).  In this case, staff need to check in by noon to keep their booking.

How will data in Robin be used?

We are focused on overall trends in workspace and meeting space usage.  For example, we’ll be monitoring total daily office occupancy, which day(s) of the week are most popular, which meeting spaces or workspaces are used most, etc.  This data is shared with the ELT and the Executive Committee to help inform short-term and longer-term plans.  Individuals may request for their own workspace usage report by emailing REAsupport@seo-usa.org

I’m having trouble with Robin.  What should I do?

• Technical issue:  Contact the Help Desk
  • Phone: (206) SEO-HELP  (206-736-4357)
  • Email:  support.request@seo-usa.org
  • Example: Robin isn’t on my Okta home page.
• Site Support issue:  Contact REA support
  • Email:  REAsupport.request@seo-usa.org
  • Examples:
    • I’m not able to book any workspaces in Robin.
    • I'm not able to check in.
    • The Robin site isn’t working correctly.
• How to use Robin:
  • Check out our Robin User Guide
  • Take a look at Robin Resources on the Robin Help Center
  • Ask a colleague or Booking Manager for help

What is the role of a Booking Manager?

• Booking Managers have the ability manage workspace reservations for others.  
• Support the team:  In most cases, staff will book their own desks.  However, Booking Managers are the backup for their team when needed. This includes helping coordinate desks bookings when a larger group/ entire team plans to come in (i.e. making sure everyone has a workspace in the same area of the office) or book a desk on behalf of a team member having trouble finding the space they need or accessing Robin.  
• Cross-department coordination:  Booking Managers might reach out to one another to help troubleshoot space challenges, or ask when other teams might be planning larger in-office activities (i.e. team training).
• Resources:  Booking Managers will receive support and training from the Real Estate & Administration team.

Who is the Booking Manager for my team?

The Booking Manager for your team can be found on the Department Rep Listing.

How do Full-time staff get booking access?